A Simple Solution to
a Complex Problem
Clear user journey.
Clear visuals.
Clear instructions.
…leading to clear ROI.
Analysis-Based Device
Troubleshooting
Continuous improvements for optimal problem solving based on real case data sampling.
Technology Working for You
Device detection.
Multilingual.
Seamless integration.
Responsive design.
Search engine optimized.
Troubleshooting and Diagnostics
Made Easy
Powered by the best diagnostic flow editor on the market, the content author can create visually assisted user flows for optimal rendering on any customer touch point.
Accurate Device Support
Clear cut, to the point and easy to understand. Turn complex interactions into meaningful user experiences – and capture the value to increase conversion rates.
Stand-Alone to
Full Support Experiences
Simplicity drives efficiency. Content created and published in SP Authoring could address a simple high-demand use case - or power the entire help and support experience.
Product Support
Made Easy
Create and maintain your own technical product support content based on a rigid structure to ensure consistency, omnichannel rendering and optimal SEO.
Intuitive Help & Support
Clear yet flexible structure. Easy to modify and maintain.
Support articles published in seconds while maintaining validity control, versioning and approval processes.
Optimised for
Mobile Browsing
Automated formatting of support articles for optimal end-user rendering.
Seamless in-app integration including device detection for technical troubleshooting.
Engaging Product Suggestions
1. Intelligent usage profiling
2. Contextual parameter
3. Measurable, high quality lead generation
