A simple solution...
THINK
A toolbox designed to simplify technical support inquiries. Forget about an FAQ or stand-alone image. Think diagnostic flows, visual step-by-step guides, rich-media content, and scripting. Think AI.
EASY
A hub or portal. Providing easy access to all your pre- and post-sale support content. Easy to search. Easy to explain. Easy to share. Easy to create. Easy to digest.
LEARN
A learning platform. Build with quality and efficiency in mind. Making sure your agents understand your products and services. And equally important – making it simple for them to explain to others.
...to complex problems
Close the Gap
Understand the challenges your customer faces. Bring the customer experience to your agents with app simulators and clear visual guidance. Make it easy for them to share relevant information.
Information that Matters
A logical structure for a wealth of information. Powerful search capabilities and intelligent links between support articles. Understand call drivers and how to overcome them.
All in One
A one-stop shopping toolbox for your agents. Ensure consistent customer experience through scripting. Reduce your onboarding training costs without compromising on quality measures.
